R.R. Donnelley & Sons Company (NYSE: RRD) has broadened its
European document process outsourcing platform following the
successful completion of the transition phase of its seven year
outsourcing agreement with ING. Under the agreement RR Donnelley has
assumed responsibility for operating thirteen facilities covering
print and mail, mailroom management, scanning, reprographics and
fulfilment.
Manuel Mentink, Managing Director of RR Donnelley Global Document
Solutions in Benelux said that the company is now even better
positioned to serve customer's communication management needs in
Europe. "The completion of the transition phase for ING is an
important milestone as it further demonstrates our capability very
effectively to manage large scale, complex outsourcing contracts. It
also expands our outsourcing platform and enhances our ability to
offer extremely competitive communications solutions, including
print-and-mail and scanning and fulfillment to new clients in Europe".
Sjaak de Graaf, ING's Chief Operating Officer added, "It's a great
pleasure for all internal customers to see that our partner of choice
executed the operational transfer without any delays, incidents or SLA
failures. We are looking forward to building and expanding our
relationship with RR Donnelley Global Document Solutions to achieve
our future operational goals".
Paul Masterton, President of RR Donnelley Europe stated, "Our aim
is to provide proven, robust integrated services that allow our
clients throughout Europe to enhance their business performance by
improving both the efficiency and effectiveness of their customer and
internal communications."
About RR Donnelley
RR Donnelley (NYSE: RRD) is the world's premier full-service
provider of print and related services, including business process
outsourcing. Founded more than 140 years ago, the company provides
solutions in commercial printing, direct mail, financial printing,
print fulfillment, labels, forms, logistics, call centers,
transactional print-and-mail, print management, online services,
digital photography, color services, and content and database
management to customers in the publishing, healthcare, advertising,
retail, technology, financial services and many other industries. The
largest companies in the world and others rely on RR Donnelley's
scale, scope and insight through a comprehensive range of online
tools, variable printing services and market-specific solutions. For
more information, visit the company's web site at www.rrdonnelley.com.
Use of Forward-Looking Statements
This news release may contain "forward-looking statements" as
defined in the U.S. Private Securities Litigation Reform Act of 1995.
Readers are cautioned not to place undue reliance on these
forward-looking statements and any such forward-looking statements are
qualified in their entirety by reference to the following cautionary
statements. All forward-looking statements speak only as of the date
of this news release and are based on current expectations and involve
a number of assumptions, risks and uncertainties that could cause the
actual results to differ materially from such forward-looking
statements. Readers are strongly encouraged to read the full
cautionary statements contained in RR Donnelley's filings with the
SEC. RR Donnelley disclaims any obligation to update or revise any
forward-looking statements.