Europe´s first service for mobile call recording is presented by the Munich based system house CreaLog at the Mobile World Congress 2015 in early March in Barcelona. This solution is available immediately and enables financial institutes to record mobile calls, SMS messages and call details directly within the provider’s network. CreaLog technology (www.crealog.com) paves the way for implementing the tightened financial market regulations concerning recording rules, enacted by the European Parliament to protect bank customers and to be in force across Europe from 2017. The solution was developed in collaboration with Swisscom and is already being used by more than 50 Swiss financial institutes since early this year.
Swiss banks lead the way
The rationale behind starting early in Switzerland: New recording and archiving requirements issued by the Swiss Financial Market Supervisory Authority, FINMA, are in force since early January. Their purpose is to prevent insider deals or deliberate misinformation in customer consulting calls leading to financial damage for customers. With this in mind, Swisscom was the first telecom provider to update their communications infrastructure accordingly: Swisscom´s new Mobile Voice Recording service is built on the CreaLog platform. It allows for flexible customizing to suit customers´ requirements and is available for other organisations of any other sector as well.
Easy to use - no special app needed
Organizations can take advantage of this service simply by registering the mobile phone numbers of staff members with Swisscom whose conversations with, e. g., customers need to be recorded. These phone numbers are stored in a so-called White List data base. The new Mobile Voice Recording solution does the rest - even if one or both parties are abroad with their mobile phones and are conducting a roaming call. This service works with any mobile voice device and does not need a special app of any kind on a smartphone.
Mobile Voice Recording as a Managed Service: CreaLog Solution opens business opportunities for telcos across Europe
Michael Kloos, Managing Director, CreaLog: “Working with the leading Swiss mobile network provider, Swisscom, we have implemented a solution for the Swiss banking industry that will soon be relevant for all financial institutions across Europe. Banks and other financial institutions can simply use the managed service of their national mobile phone operator and avoid running into high costs of integrating voice recording as specified by the new legislation into their existing ICT environment. This implies that the operator has already implemented recording of mobile calls, SMS messages, and call information in its network in agreement with legislation. For this purpose, the intelligent Mobile Call Recording solution that CreaLog successfully implemented in Switzerland - as the first supplier to do so - is available to all telcos as of now.”
| CreaLog to showcase at the Mobile World Congress 2015 |
| 2 – 5 March 2015 |
| Bavaria International Booth |
| Hall 8.1, Booth 8.1I59 |
| Fira Gran Via |
| Barcelona |
About CreaLog
CreaLog is a leading provider of interactive media platform solutions for telecom operators. This includes solutions for value added services (voice, SMS, and USSD, e. g., Televoting), IN Platform (number translation, service migration, IM-SSF broker) as well as cloud contact center/IVR and professional services.
CreaLog has reference deployments in 30 countries in Europe, Africa, and Asia, with more than 400 customers and over 60,000 installed lines.
