BT Infonet, a leading provider of managed network
communications services for multinational entities, fully owned by BT
Group, was recently named overall "Best in Class" in customer
satisfaction in Telemark Consulting's latest benchmarking report on
the managed data network services industry(1).
This marks the 15th consecutive report, spanning a period of
almost five years, in which multinational corporations surveyed have
found BT Infonet to be the industry's overall best. In this latest
report, BT was also rated highly, earning "Best in Class" awards in
six individual categories, including Network Availability and
Technical Support. Together, BT and BT Infonet outperformed all other
providers in the report, including Verizon Business, Orange, AT&T, NTT
and Cable & Wireless, by being rated best in 14 of the report's 32
individual measures of customer service.
Jose A. Collazo, chief executive officer of BT Infonet, said,
"Telemark's reports show that customer requirements have tended to
shift and evolve over the past five years. The fact that BT Infonet
has been named the industry's overall best throughout that time shows
our ability to adapt to changing requirements and deliver the highest
levels of service possible to our customers."
Dr. Kerry Tomlinson, author of the report, added, "BT Infonet's
performance is once again notable, including its `Best in Class' award
for network reliability -- the single most important attribute in the
report as defined by multinationals. BT Infonet's consistent number
one overall ranking in our report is a true measure of its commitment
to delivering world class service."
About BT Infonet
BT Infonet is a leading provider of managed network communications
services for multinational entities, fully owned by BT Group and part
of BT Global Services. BT Infonet offers integrated solutions
optimizing the complex relationship between enterprise applications
and the global network. BT Infonet provides local service support in
over 70 countries and territories and its network is accessible from
more than 180 countries.
Additional information about BT Infonet is available at
www.bt.infonet.com.
About BT
BT is one of the world's leading providers of communications
solutions and services, operating in 170 countries. Its principal
activities include networked IT services; local, national and
international telecommunications services; and higher-value broadband
and internet products and services. BT consists principally of four
lines of business: BT Global Services, Openreach, BT Retail and BT
Wholesale.
In the year ended 31 March 2006, BT Group's revenue was 19,514
million Pounds Sterling, with profit before taxation of 2,040 million
Pounds Sterling.
British Telecommunications plc (BT) is a wholly-owned subsidiary
of BT Group and encompasses virtually all businesses and assets of the
BT Group. BT Group plc is listed on stock exchanges in London and New
York.
For more information, visit http://www.bt.com/aboutbt
(1) Based on Telemark's "derived," "combined" and "platinum score"
measurements.
