Convergys' Infinys Software Now in Live Operation
Convergys Corporation (NYSE:CVG), a global leader in integrated
billing, employee care, and customer care services, announced today
its Infinys (tm) rating and billing software is in live operation at
ONO, the leading broadband communications operator in Spain. Convergys
is providing convergent billing across all of ONO's services,
bolstering its "triple play" offerings of voice, data, and video
services, and helping to increase market penetration throughout Spain.
The implementation involved the migration of all customers and
accounts and over 2.5 million recurring charge services from ONO's
existing billing system to Infinys.
Using the services bundling and flexible pricing capabilities of
Infinys, ONO is better aligning its customers with desired service
combinations at attractive prices. This in turn is helping to improve
customer satisfaction, reduce churn, cut acquisition costs, and
increase revenue per subscriber. Industry reports show that bundling
reduces churn by as much as 50 percent in homes that subscribe to
three services as opposed to one. They also indicate that this lower
propensity to churn translates into increased lifetime value of
customers, and multi-service bundles can have a significant effect on
service providers' bottom line.
"Because we've worked with Convergys since ONO was formed in 1998,
we've experienced the considerable value and cost efficiencies that
Convergys and its solutions and services bring to our business," said
Jorge Vega, CRM and Billing IT Director, ONO. "Moreover, at a time
when strong differentiation is needed to attract and retain customers,
Convergys gives us the ability to better support our customers with
bundled service offerings that meet their needs at competitive prices.
With this new ability to differentiate our services, we will be better
able to address our potential market of over eighteen million homes."
"This is an important contract for Convergys and is part of our
growing client base in Spain, which already comprises 10
communications operators," said Jean-Herve Jenn, Convergys' President,
International. "This contract reinforces the status of Infinys as the
convergent rating and billing solution of choice for many leading
operators throughout the EMEA region. It also reflects the close
eight-year relationship we enjoy with ONO. We are delighted to be
supporting ONO's innovative business both through our Infinys software
and accompanying implementation and consulting services."
ONO provides direct access telecommunications, cable television,
and high-speed Internet access to over 2 million residential customers
in Spain. The company, which has invested EUR 8 billion in a high
capacity, digital ready, fiber-rich network, also supplies advanced
value-added data services and applications to Spain's business sector.
With more than 20 years of experience in billing and customer
care, Convergys combines its broad portfolio of professional and
consulting services, deep technical and operational expertise, and
award-winning Infinys software to solve our clients' complex BSS and
CRM business problems. Convergys is Outthinking and Outdoing (tm) on
behalf of its clients every day.
About ONO
ONO is Spain's leading broadband communications and entertainment
company. It offers integrated telephone, television, and Internet
services to residential clients. In this market segment, it counts
more than three million service contracts and six million users. In
addition, among small to medium enterprises, large companies, and
institutions, ONO counts more than 120,000 corporate clients, offering
them high value added telecommunications services adapted for their
needs. For all of them, ONO counts on its own proprietary, latest
generation fiber optic network, measuring 45,000 kilometers in length.
ONO closed 2005 with EUR 1,700 million in total income and EUR 450
million in operating income (EBITDA).
About Convergys
Convergys Corporation (NYSE:CVG) is a global leader in providing
customer care, human resources, and billing services. Convergys
combines specialized knowledge and expertise with solid execution to
deliver outsourced solutions, consulting services, and software
support. Clients in more than 70 countries speaking nearly 35
languages depend on Convergys to manage the increasing complexity and
cost of caring for customers and employees. Convergys serves the
world's leading companies in many industries including communications,
financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired
Company. Headquartered in Cincinnati, Ohio, Convergys has more than
65,000 employees in 72 customer contact centers, three data centers,
and other facilities in the United States, Canada, Latin America,
Europe, the Middle East, and Asia. For more information visit
www.convergys.com
(Infinys is a trademark and Convergys and the Convergys logo are
registered trademarks of Convergys Corporation.)