the global company for measuring and process technology Schenck Process instructed its IT service provider Beck et al. Services with the implementation of end-to-end IT Analytics based on Nexthink’s technology. The objective of the project is to obtain continuous and full transparency of the performance of all outsourced IT services from the end-user perspective.
The IT infrastructure of Schenck Process GmbH is managed by different IT service providers, and thus requires strict controls to identify and meet end-user service requirements. In the past, the Group was lacking the necessary transparency. "We did not have the right technical foundation to oversee and control the end-to-end performance of the services provided to our end-users and we were unable to measure their level of satisfaction. When we experienced issues such as connection failures or performance problems, we could not understand the causes," said Michael Jud, Director of Information Technology, Schenck Process GmbH.
Following an initial analysis by Beck et al. Services using Nexthink, the cause was quickly found and the company decided to use the solution to measure the performance of its multi-provider environment. "With the support of Beck et al. Services, we are now able to resolve two potential problem areas at the same time. On one hand we see all purchased Provider Services at a glance and in the right context of use and on the other hand, we can make a direct impact on the services and deliver real benefits to end-users," said Michael Jud.
Schenck Process - the name stands for a strong brand that combines the know-how of the future with more than 125 years of company history. As a world leader in the field of applied measurement and process technology, Schenck Processdevelops products worldwide in the field of weighing, feeding and screening in conjunction with smart metering technology. These have already been in use for many years in the fields of cement, steel, mining, chemical, plastics, food, pharmaceutical, transportation and automation. Schenck Process has a global network of locations and competent partners that combines an international presence and local expertise.
About Beck et al. - Is a privately owned , international IT service provider that focuses its services on the business value of IT. The Munich-based company focuses on enabling its customers with increased transparency, greater reliability, improved communication and more room to maneuver with its smart IT services concept.
Beck et al. Services focuses on Social Collaboration Services, Service Desk, Smart Analytics and infrastructure. The company´s customers include Continental AG, Infineon AG, Daiichi Sankyo Europe GmbH, KWS Saat AG and Zürcher Kantonalbank.
Beck et al. Services is a partner of Nexthink in Germany and adjusts its solutions to individual business needs - whether the approach is a licensing model or in managed services.
