Oblicore today announced that it
will showcase a solution that leverages Oracle´s
Siebel CRM to deliver advanced Service
Level Management capabilities at the upcoming TM Forum Management
World in Nice, France on May 19-22, 2008. A member of the Oracle
PartnerNetwork, Oblicore has integrated Oblicore Guarantee to Oracle´s
Siebel CRM. The combination of the two solutions helps enable users to:
Define and manage contractual service level agreements based on
industry best practice;
Associate service requests and events with corresponding service level
commitments; and
Proactively track the status and overall performance of services.
"We are pleased to team with Oblicore to
deliver superior customer service to the communications industry," said David Sharpley, vice president of product marketing and channels
Oracle Communications. "Our relationship with
Oblicore will help service providers to seamlessly manage the customer
lifecycle from end to end for enhanced customer experiences and
retention."
Oblicore
Guaranteeâ„¢ helps companies define a standard
catalog of available services (in terms of Service Levels / KPI´s)
proactively monitor performance against the service level agreement, as
well as automate service level agreement reporting between the service
provider and their customers. The result is a dramatic improvement in
service delivery, which simultaneously improves both customer
satisfaction and productivity.
Oracle´s Siebel Customer Relationship Management (CRM) enables
organizations to transform the customer experience. With solutions
tailored to more than 20 industries, Siebel CRM delivers: comprehensive
CRM capabilities, tailored industry solutions, role-based customer
intelligence and pre-built integration.
"Oracle´s leading
position in customer relationship management will enable our joint
Telecom customers to solve customer management end-to-end problems with
the inclusion of service
level management," says Michael
Carabetta, CEO Oblicore. "We are excited to
be working with Oracle to enhance the core capabilities of Oblicore
Guaranteeâ„¢ and Siebel CRM.
The combined solution will be showcased at the upcoming TM
Forum Management World in Nice, France. Please see the solution
displayed at booth number 70 on level 2 of the Management World Expo
Hall. Representatives from both companies will be available to answer
questions on the integrated solution.
About the Oracle® PartnerNetwork
Oracle PartnerNetwork is a global business network of more than 19,500
companies who deliver innovative software solutions based on Oracle
software. Through access to Oracle´s premier
products, education, technical services, marketing and sales support
the Oracle PartnerNetwork program provides partners with the resources
they need to be successful in today´s global
economy. Oracle partners are able to offer their customers leading-edge
solutions backed by Oracle´s position as the
world´s largest enterprise software company. Partners who are able to
demonstrate superior product knowledge, technical expertise and a
commitment to doing business with Oracle qualify for the Certified
Partner levels. http://oraclepartnernetwork.oracle.com
About Oblicore
Oblicore is the leading provider of ITIL compliant SLA Management
software. Our flagship product, Oblicore Guaranteeâ„¢
automates, activates, and accelerates the monitoring, reporting, and
management of all business technology SLA´s and service delivery for
telecommunication and service providers. An enabler of business
management, Oblicore Guaranteeâ„¢ allows
organizations to understand the cost implications of service delivery
agreements "“ in real time "“ for penalties, rewards, and new opportunities. For the first time
telecommunication and service providers have complete visibility and can
proactively manage service delivery across business and technology
infrastructure from one solution.
Oblicore´s software solutions are leveraged
by both telecommunication and service providers such as Vodafone, BT
Cable & Wireless, Verizon, France Telecom/Orange Business Services
Telecom Slovenia, Belgacom and AT&T to align their organizational
performance with business objectives. Oblicore is headquartered in
Cambridge, Massachusetts, with offices across North America, Europe, and
Asia Pacific. For more information, please visit http://www.oblicore.com.
Trademarks
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affiliates.
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