PerfTech Inc., who supplies the leading in-browser, subscriber communications solution to Internet providers, has been selected by Numericable Belgium, the third largest cable operator in Belgium, to increase transparency and customer satisfaction through more proactive subscriber communications.
PerfTech’s Bulletin System, a subscriber-aware messaging product, is designed to deliver time-sensitive messages and alerts directly to the subscriber’s browser. Until now, Numericable has been reaching its customers through traditional communications paths: postal mail, email and SMS. Communications through postal mail are frequently confused with advertising, and provide no immediate means of response, while response rates for both email and SMS still proved to be insufficient. “There are times when we have urgent information to share, such as a planned maintenance outage or an equipment upgrade, or when we wish to announce events such as a performance upgrade or encourage feedback with a customer survey. At those times, we need a reliable way to get a message in front of the subscriber,” stated Lars Migerode, Numericable’s Director of Customer Service. “Our customers expect to be notified of events like these, and with ample time to react,” he added. PerfTech’s messaging system does just that, reaching on average 94-97% of browsing subscribers. “We anticipate this outreach will not only reduce support costs, but will make our subscribers feel better informed and more satisfied with Numericable’s service,” said Migerode.
ABOUT PERFTECH
PerfTech enables ISPs to forge a responsive and transparent relationship with their subscribers through proactive communications. The company’s patented Bulletin System allows ISPs to deliver time-critical messages directly to targeted subscribers’ browsers, whether wired, wireless, or mobile. Bulletin System is the leading solution for in-browser communications among top-tier Internet providers in the Americas, with installations worldwide. Privately held, PerfTech is headquartered in San Antonio, Texas. For more information, go to www.perftech.com.
