ISIS Papyrus Software, the customer-focused innovator in
enterprise communication and process solutions, released Papyrus
Platform V7, a unique solution for business process and content
management based on service consolidation. The latest release of the
Papyrus Platform offers the User-Trained Agent (UTA), the first
solution to use real-time machine learning for automated business
process discovery and continuous process optimization and adaptation.
"Global enterprises need to dynamically manage content and
processes that link all systems, applications and people around the
world effectively and efficiently," said Annemarie Pucher, CEO of ISIS
Papyrus. "While most process applications are designed to isolate and
dictate execution, the Papyrus Platform responds to the business need
to access, customize, improve and deliver content in the context of
relevant business processes and enables flexible cooperation of all
process participants."
The ISIS Papyrus Platform V7 provides the UTA to discover business
processes from user interaction in days, rather than the months
necessary with standard BPM approaches and tools. Using Complex Event
Processing (CEP) to detect the data patterns of business processes in
real time, the innovative UTA technology not only shortens the process
analysis but also performs ongoing, policy-based optimization as users
change their daily interactions with the content. Trained processes
are fully auditable, reactive to drastic pattern changes with red
flags for audit and controlled by easy-to-define business rule
boundaries.
Consolidation of Content, Process and Business Rules
The Papyrus Platform V7 ensures version-controlled application
lifecycle management with the WebRepository providing distributed
infrastructure across Windows, Linux, Unix and z/OS, consolidating
business rules, document management and case management for an
end-to-end solution for unified inbound and outbound communication and
process management:
-- The Papyrus User-Trained Agent monitors the business scope or
customer context for complex event patterns related to user
activity, efficiently performing ´Activity Mining(TM)´ in real
time - users train business activities for the process context
and share role-based experience without the need for process
analysis and encoding, while defined business rules ensure
compliance and company policy boundaries
-- Papyrus EYE Graphical User Interface for PC and Flash enhances
the Papyrus WebPortal with Rich Internet Applications (RIA)
completely defined through version-controlled components in
the WebRepository without HTML/JavaScript or Ajax programming
-- Activity Recorder (AR) and Natural Language Rules (NLR)
provide the non-technical business user with the ability to
record and reuse GUI interaction scripts and powerful business
rules with interactive user guidance for syntax and variable
names from the business context
-- Papyrus Application Analyzer (APA) provides a system
management facility for tuning distributed applications across
many servers, with tracing for all running tasks and tools, as
well as analysis of performance data to drill down to the
business rule executed
Key business benefits of the Papyrus Platform V7 for enterprise
users, administrators and management address the tangible and
intangible costs of delivering quality customer service processes:
-- Enable business professionals and analysts to define business
data models and entities
-- Empower users to create the content and presentation for
processes based on models
-- Reduce costs up to 75 percent for process analysis
implementation and deployment
-- Provide integration with business rules engine for regulatory
and audit compliance
-- Shorten time to market for new products and customer services
-- Enhance closed-loop processes for partners and vendors through
WebPortal with RIA
"Fragmenting the customer service requirements into ECM, CRM and
BPM software has created serious challenges for the business managers
responsible for improving and maintaining process quality in customer
relationships," said Max Pucher, Chief Architect of ISIS Papyrus.
"With the continuous process adaptation provided by the UTA in Papyrus
Platform V7, our clients benefit from consolidated, customer-focused
processes that increase customer satisfaction and process quality
while retaining and increasing a healthy competitive advantage in the
marketplace."
About ISIS Papyrus Software:
In 2008 ISIS Papyrus celebrates 20 years of excellence and
customer-focused innovation, with 16 worldwide offices, 13
subsidiaries and three development centers. More than 2,000 enterprise
and government clients worldwide use ISIS Papyrus solutions for
business correspondence, multi-channel output, e-mail, document
capture and archiving. First available in 2000, the ISIS Papyrus
Platform supports leading organizations in the finance, insurance
healthcare and telecommunication as well as manufacturing and
government sectors. More information about the company and its ISIS
Papyrus Enterprise Communication and Process Platform is available
online at http://www.isis-papyrus.com.
