Empirix today announced the availability of enhanced Quality Assurance testing services for contact centers and mobile app developers that are using voice prints to improve application security and create a more hands-free user experience. With Empirix Testing as a Service (ETaaS), companies can more effectively validate authentication and enrollment applications that utilize voice biometrics to authorize users, as well as the voice response and mobile applications they front-end. By testing performance and identity fraud scenarios prior to deployment with ETaaS, companies can speed deployment cycles, cut project costs and preempt customer-impacting issues.
"Voice-based authentication of callers is key to secure, trusted customer care interactions," said Dan Miller, senior analyst and founder, Opus Research. "Enterprises must make sure that the applications for voiceprint enrollment as well as ongoing fraud detection are fast and friction-free. Testing can detect and help correct the sorts of faults in callflows and workflows that can give rise to poor caller experience."
ETaaS combines expert services for designing and developing test plans, as well as industry-leading Empirix Hammer Test technology to execute these tests. To evaluate applications using voice prints, Empirix tests both authorized and non-authorized user scenarios. Key features include:
- Needs assessment and test design
- Voice file creation and analysis
- Automated, predictable and repeatable test scripts
- Media and voice quality analysis
- Baseline, soak, load and stress test execution
- Reports detailing issues for rapid correction
"In the era of the ´always on´ consumer, companies must find new ways to delight and successfully engage with their customers at all times. Creating new, more convenient and more secure ways to communicate is an important part of this strategy," said Tim Moynihan, vice president of Empirix. "We work with companies as they launch innovative customer contact solutions, helping them assess real-world performance and expected customer experience. We are including voice biometrics testing in our service offerings to ensure that our clients can fully evaluate the wide range of communications options today´s consumers demand."
More information on Empirix Testing as a Service is available online at: http://www.empirix.com/solutions/products-services/testing-as-a-service.aspx.
Additionally, Tim Moynihan will provide perspective on the challenges in designing, implementing and deploying applications using voice biometrics, and how to best meet these challenges, during a keynote panel session at the SpeechTEK 2012 conference in New York City. The panel, "Voice Biometrics Best Practices," will take place at 10:45 a.m. ET on Wednesday, Aug. 15.
About Empirix
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real-time. We help service providers, mobile operators, contact centers and businesses master complexities and optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through testing, monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments. For further information, please visit www.empirix.com.
Empirix, Hammer and Hammer Test Engine are trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.
