Bomgar, a leading provider of secure remote support solutions, today announced that Yapi Kredi Bank has selected the Bomgar remote support solution to provide secure, multi-platform support to its 20,000 employees spread out throughout Turkey. As Turkey´s fourth largest privately-owned commercial bank by asset size, Yapi Kredi Bank is driven by a customer-centric strategy that involves serving more than six million customers with a wide range of offerings, including: retail banking, small and medium-sized enterprise banking, credit cards, private banking, and commercial and corporate banking.
Prior to Bomgar, the bank´s remote support tool could only be used to access and fix systems running Windows. The process for connecting to remote computers was cumbersome, and Yapi Kredi was only able to log how long remote support sessions lasted, not any details of the activities that took place. A change in regulations requiring organizations in the banking and financial sectors to keep logs of all remote support sessions led Yapi Kredi to search for a new remote support solution.
In addition to finding a solution that would meet the regulatory requirements for logging sessions, Yapi Kredi had three primary objectives in their remote support solution search. "We wanted a solution that provided multi-platform support, had strong cryptography and security features, and was easy to use with very reliable performance," said Kubilay Da?lar, director of IT operations management for Yapi Kredi. "With these criteria, our search quickly narrowed to Bomgar, as no other solution could meet all of our needs."
Once the Bomgar solution was in place, Yapi Kredi was able to meet all of the regulatory requirements for logging sessions. "We now have to video record all remote support sessions and archive them for at least one year," said Da?lar. "Bomgar´s robust logging and recording capabilities automatically captures and stores exhaustive details about each support session, including video, giving us complete transparency, which is critical when regulatory compliance is a concern."
Serving Yapi Kredi´s employee base of 20,000 personnel working in its three headquarters and more than 900 branches throughout Turkey required a remote support solution that could support a multitude of devices, a need that Bomgar was able to meet.
"The IT support department provides support to Windows, Unix, and Mac operating systems, in addition to iPhones and BlackBerrys that belong to the bank and are used by employees," explained Da?lar. "Bomgar provides the broadest platform support of any remote support solution we considered, and because all platforms are supported within the core solution, issues spanning multiple systems can be resolved with the same tool and without creating multiple audit trails."
As a financial institution, security is always a critical consideration and concern. Da?lar noted that since the Bomgar solution is deployed within their own network and uses advanced encryption technology, it met the bank´s stringent security requirements. "Keeping Bomgar in-house prevents third-party tampering and enables secure support of end users both over the Internet and within a secure closed network."
Yapi Kredi worked with Bomgar´s local partner, Promesa Bilgi Teknolojileri, on the purchase and installation of the Bomgar solution. "We are very pleased to have the opportunity to offer our customers the benefits of best-in-class solutions such as Bomgar," said Can Hircin, CEO of Promesa Bilgi Teknolojileri. "In addition to its rich feature set, Bomgar´s enterprise licensing, based on concurrent users rather than named seats, offers a cost-effective and flexible way for organizations to scale their remote support operations."
For a full case study about Yapi Kredi Bank´s use of Bomgar, please visit: www.bomgar.com/customers.
For more information about Bomgar, please visit: www.bomgar.com.
About Bomgar
Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company´s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world "” including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.
