The Technology Services Europe (TSE) 2008 conference board today
announced IBM, Philips Medical Systems, Dell and noted industry
consultant and author Laurie Young will deliver keynote presentations
at the inaugural TSE 2008 conference "The Next Wave of Business
Growth" to be held in Paris, 2-4 April.
Keynotes feature leading technology companies achieving
differentiation through services strategies and driving innovation in
services.
-- Delivering Services from the Customer´s Perspective - Greg
Sebasky, Senior Vice President and CEO of Global Customer
Services for Philips Medical Systems, will discuss the
company´s service strategy and demonstrate how customer
feedback initiatives advanced Philips beyond "break-fix" to a
full suite of customer centric services.
-- Competing Profitably with Service - Laurie Young, noted
services consultant and former British Telecom executive, will
preview findings from his new book, From Products to Services:
Insights and experience from companies which have embraced the
service economy, and will share how IBM, Fujitsu, BT, Ericsson
and Nokia have addressed crucial issues in operations, sales,
and marketing when adopting services-oriented business
strategies.
-- Developing a Service Innovation Capability - An industry and
academic panel including IBM, the University of Cambridge and
SRII, will discuss the criticality of investing in services
research and development and how organizations can build
successful collaborations to produce breakthrough services.
J.B. Wood, President and CEO of leading technology services
associations AFSMI, SRII, SSPA, and TPSA, will present current trends
in services organisational design, innovation, and Value-Added
Support(tm) strategies - the critical components that position
services as the key corporate financial engine.
The conference concluding keynote from John Miller, Director
Global Infrastructure Consulting Services at Dell, will share Dell´s
Services Vision and its results.
About Technology Services Europe 2008 & Sponsoring Associations
AFSMI, SRII, SSPA & TPSA
Technology Services 2008 "The Next Wave of Business Growth"
designed specifically for Europe-based services managers, features
over 30 sessions that provide actionable strategies and best practices
to leverage services to drive corporate growth and profitability in
today´s fast-changing technology marketplace.
For information regarding Technology Services Europe 2008
conference, visit http://www.technologyserviceseurope.com/.
For sponsoring associations information, visit www.afmsi.com,
www.srii.org, www.thesspa.com, and www.tpsaonline.com.
