Fair Isaac Corporation (NYSE:FIC), the leading provider of
analytics and decision management technology, and Adeptra Inc., the
top global provider of automated contact and resolution services for
consumer credit and risk management, today announced at Fair Isaac´s
2008 European InterACT customer conference a strategic partnership to
integrate Adeptra´s auto-resolution technology with Fair Isaac´s
industry-leading decision management solutions for fraud detection and
collections.
The combined technology enables financial services clients to
fully automate and streamline their customer contact capabilities,
from reaching and engaging the individual customer to resolving
transactions via multiple contact channels including voice, email, SMS
(Short Message Service), fax, and pagers. By better managing important
interactions with customers, lenders can now catch more fraud faster
and improve collection service levels from over-limit to recovery,
while significantly reducing costs associated with their customer
contact center operations.
As an integral part of Fair Isaac´s Falcon(R) Fraud Manager for
payment card fraud detection, Adeptra´s auto-resolution services will
allow card issuers to automatically contact cardholders regarding
suspicious transactions identified by the system´s proven neural
network models and other predictive technologies. If the transaction
is genuine, the integrated solution will capture the cardholder´s
verification; if it is not, the issuer can take immediate action to
stop the fraudulent transaction and prevent further losses.
Transaction results are fed back into the solution to dynamically
update strategies.
"The most successful lenders are challenging fraud risk management
and collection conventions, and leveraging analytics and interactive
automation technology more than ever before," said David Lightfoot,
vice president, Product Management, at Fair Isaac. "Adeptra´s
market-leading services complement our fraud and collections
offerings. They offer our clients an efficient and effective way of
managing time-sensitive and vital interactions with their customers
while benefiting from extensive process and operational cost savings."
Deployed in combination with Fair Isaac´s Debt Manager(TM)
workflow solution for collections and recovery, the solution
eliminates capacity problems and allows issuers to contact customers
sooner in the debt cycle, reducing the cost of provisioning and
increasing customer satisfaction and payments collected. Fair Isaac
analytics drive the contact strategies that find the best channel and
time for each debtor, and rules-based technology helps manage the
contact. For example, the solution can send an automatic payment
reminder to a good customer, take payments via the phone, or put
high-risk customers in contact with a live agent.
"Adeptra is well-known in the financial services industry for
helping companies use technology applications to realize greater
return on investment, increase revenues, and enhance productivity for
their operations," said Lou Venezia, CEO at Adeptra. "Our partnership
with Fair Isaac is a win for both companies and provides our shared
clients with an immediate advantage - best-in-class technologies
seamlessly integrated to help them take their fraud and collections
operations to the next level."
The combined service from Fair Isaac and Adeptra is available
immediately to Fair Isaac customers as part of Fair Isaac´s fraud and
collection solutions. The partnership takes advantage of standard
application programming interfaces between the companies´ data systems
and applications for fast and easy implementation.
About Fair Isaac
Fair Isaac Corporation (NYSE:FIC) combines trusted advice,
world-class analytics and innovative applications to help businesses
make smarter decisions. Fair Isaac´s solutions and technologies for
Enterprise Decision Management turn strategy into action and elevate
business performance by giving organizations the power to automate
more decisions, improve the quality of their decisions, and connect
decisions across their business. Clients in 80 countries work with
Fair Isaac to increase customer loyalty and profitability, cut fraud
losses, manage credit risk, meet regulatory and competitive demands,
and rapidly build market share. Fair Isaac also helps millions of
individuals manage their credit health through the www.myFICO.com
website. Learn more about Fair Isaac at www.fairisaac.com.
About Adeptra
Adeptra is No. 1 in Auto-resolution - virtual contact center
solutions that far exceed traditional auto-dialer applications by
providing three times the reach, engaging customers in a personalized
dialogue, and resolving issues, without the need for contact center
staff. Whereas most customer support is accomplished through a
"request and respond" model, Adeptra´s Auto-resolution Services(TM)
are the next generation in two-way voice and alerting solutions; they
proactively reach out and deliver time-sensitive customer
communication via voice, fax, pagers, text messaging and email.
Adeptra´s applications are fully integrated, industry-specific
solutions for business processes such as fraud detection, collections
and marketing.
Adeptra´s clients include six of the top 10 financial institutions
in the US and seven of the top 10 in the UK. Established in 1996, the
company is privately held and investors include ABS Ventures,
Barclays, Advent and ACT. Adeptra operates from offices in
Connecticut, USA, and Reading, UK. For more information, visit
www.adeptra.com.
Fair Isaac Statement Concerning Forward-Looking Information
Except for historical information contained herein, the statements
contained in this press release that relate to Fair Isaac, including
statements regarding its Falcon(R) Fraud Manager and Debt Manager(TM)
product offerings and the benefits to be derived from these offerings,
and the relationship described herein, are forward-looking statements
within the meaning of the "safe harbor" provisions of the Private
Securities Litigation Reform Act of 1995. These forward-looking
statements are subject to risks and uncertainties that may cause
actual results to differ materially, including any unforeseen
technical difficulties related to the implementation, use and
functionality of the offerings, the risks that customers will not
perceive material benefits from the offerings, failure of the products
to deliver the expected results, the possibility of errors or defects
in the offerings, regulatory changes applicable to the use of consumer
credit and other data, and other risks described from time to time in
Fair Isaac´s SEC reports, including its Annual Report on Form 10-K for
the year ended September 30, 2007, and its quarterly report on Form
10-Q for the period ended December 31, 2007. Forward-looking
statements should be considered with caution. If any of these risks or
uncertainties materializes or any of these assumptions proves
incorrect, Fair Isaac´s results could differ materially from Fair
Isaac´s expectations in these statements. Fair Isaac disclaims any
intent or obligation to update these forward-looking statements.
Fair Isaac, Falcon and Debt Manager are trademarks or registered
trademarks of Fair Isaac Corporation, in the United States and/or in
other countries. Other product and company names herein may be
trademarks of their respective owners.
