With more than 100 million mobile customers throughout Europe, the
France Telecom Group operates in some of the world's most competitive
markets. To increase revenue, reduce churn and maintain its
competitive edge, France Telecom has selected Telcordia Technologies
as its preferred vendor for service quality analysis. Orange UK is the
first France Telecom property to deploy Telcordia(R) Service Director,
which analyzes disparate network and operational data to present a
consolidated view of service degradations and their impact on
customers. This capability will help Orange UK improve customer
satisfaction by continually monitoring user experiences and taking
pre-emptive action to correct problems before they become noticeable
to customers.
Orange UK's deployment of Service Director, which is part of the
Telcordia Service Management Suite, builds on its existing, highly
successful relationship with Telcordia
"Operators worldwide turn to Telcordia when they need innovative,
robust and flexible solutions that address today's biggest
challenges," said Michael Anderson, president of Global Solutions for
Telcordia. "One of those challenges is service management and
Telcordia Service Director gives savvy operators the ability to
harness the power of service management to increase revenue, reduce
churn and strengthen their competitive edge. With Service Director's
end-to-end view of and control over services, operators can continue
to put customers first by ensuring consistently high quality of
service for popular applications such as mobile TV and e-mail, as well
as fixed-mobile services."
Telcordia's leadership in the customer service assurance (CSA)
space has been recognized by a variety of independent analyst firms.
In June 2007, Telcordia was named the 2006 Stratecast Global Customer
Service Assurance Market Leader, which recognizes the company that has
achieved the highest level of revenue in the CSA space. In response to
current market priorities, the focus of this leadership has been the
service management aspects of service assurance.
The Telcordia Service Management Suite is a comprehensive solution
that enables mobile operators to maximize their customers' service
experience from the network core to the device, offering a key
competitive differentiator that helps drive customer loyalty and
increase service usage. The suite consists of the newly launched
Telcordia(R) Device Director, a unique service assurance solution that
analyses and reports actual device usage, configuration and
performance, as a logical extension of its market-leading network
service assurance solution, Telcordia Service Director.
More information on the Telcordia Service Management Suite,
Telcordia Device Director and Telcordia Service Director can be found
at www.telcordia.com/portfolios/service_management/index.html. General
information about Telcordia can be found at www.telcordia.com.
About Telcordia
Telcordia Technologies, Inc. is a leading global provider of
telecommunications network software and services for IP, wireline,
wireless, and cable. As the industry continuously evolves, Telcordia
has the experience and reach to deliver the critical elements of
success to help communication providers worldwide deploy innovative
and profitable new services via any network or device while helping
carriers aggressively reduce costs and grow revenues. Telcordia is
headquartered in Piscataway, N.J., with offices throughout North
America, Europe, Asia, Central and Latin America. (www.telcordia.com)
