Toshiba Corporation today announced further measures to encourage
greater customer participation in the global program to replace
certain Sony battery packs installed in some Toshiba portable
computers.
On September 28, 2006, Sony Corporation announced a global
replacement program for a number of battery packs supplied to computer
makers, Toshiba among them. Toshiba is participating in the program
and offering its customers free replacement of the battery packs
identified by Sony.
On May 24, 2007, a Toshiba portable computer with a Sony battery
pack caught fire. Toshiba immediately asked Sony to investigate. The
investigation confirmed that the cause of the fire was the battery
pack, as in other incidents reported earlier. Despite Toshiba's
continued efforts to promote participation in the replacement program,
and although Sony recommended replacement, the PC still had the
original battery pack. This incident followed another that occurred
this April in Japan, also involving an unreplaced battery pack.
Toshiba recognizes the importance of this situation and is
determined to make every effort to assure the safety and comfort of
its customers. Accordingly, the Company is now embarking on a new
round of efforts to encourage customers to check their PCs and to get
the battery replaced if it is on the list.
1. Affected products
A list of Toshiba personal computers with the affected Sony
battery packs is as attached in the annex to this release.
2. Cause of the fire
While the primary cause of the fire in the May 24 incident was not
identified, damage resulting from a short circuit within the battery
pack was found, confirming that the problem originated in the battery
pack.
3. Means to join the voluntary exchange program
Owners of Toshiba notebook PCs with any of the PC models on the
list are urgently requested to visit their local Toshiba website or
contact a local customer support center and determine whether their PC
has one of the subject Sony battery packs. The Toshiba website
provides a battery check utility and visual identification manual.
Note: The affected Sony battery packs will be replaced free of
charge. This offer covers only battery pack replacement and does not
include replacement of any Toshiba computer.
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(ANNEX)
List of Toshiba PC models with affected Sony batteries
Model name Model No. Country/Region
------------------------------ ---------- ---------------------------
dynabook Qosmio F30 PQF30 Japan
------------------------------ ---------- ---------------------------
dynabook Qosmio G30 PQG30 Japan
------------------------------ ---------- ---------------------------
dynabook R10 PAR10 Japan
------------------------------ ---------- ---------------------------
dynabook Satellite T10,T11,T12 PST10 Japan
------------------------------ ---------- ---------------------------
dynabook SS L10,L11 PPL10 Japan
------------------------------ ---------- ---------------------------
PALX1 Japan
dynabook SS LX ---------- ---------------------------
PALX2 Japan
------------------------------ ---------- ---------------------------
dynabook SS M10,M11 PPM10 Japan
------------------------------ ---------- ---------------------------
dynabook SS M11 PPM1A Japan
------------------------------ ---------- ---------------------------
dynabook SS M35 PPM35 Japan
------------------------------ ---------- ---------------------------
dynabook SS MX PAMX1 Japan
------------------------------ ---------- ---------------------------
PAMX2 Japan
dynabook SS MX ---------- ---------------------------
PAMX3 Japan
------------------------------ ---------- ---------------------------
USA, Canada, Europe, Middle
Portege M300 PPM30 East, Africa, China, South
Korea, Australia,
Singapore, etc.
------------------------------ ---------- ---------------------------
USA, Canada, Europe, Middle
Portege M400 PPM40 East, Africa, Australia,
Singapore, etc.,
------------------------------ ---------- ---------------------------
Portege M500 PPM50 China, South Korea,
Singapore, etc.
------------------------------ ---------- ---------------------------
USA, Canada, Europe, Middle
Portege S100 PPS10 East, Africa, China, South
Korea, Singapore, etc.,
------------------------------ ---------- ---------------------------
USA, Europe, Middle East,
Qosmio F30 PQF30 Africa, China, Australia,
Singapore, etc.
------------------------------ ---------- ---------------------------
PQG30 USA, Europe, Middle East,
Africa, Australia
Qosmio G30 ---------- ---------------------------
PQG31 USA
---------- ---------------------------
PQG32 Canada
------------------------------ ---------- ---------------------------
Canada, Europe, Middle East
Satellite A50 PSA50 Africa, Australia, China,
South Korea, Singapore,
etc.
------------------------------ ---------- ---------------------------
Satellite Pro U200 PLUA1 Europe
------------------------------ ---------- ---------------------------
USA, Canada, Europe, Middle
Satellite R10 PSR10 East, Africa, Australia,
Singapore, etc.
------------------------------ ---------- ---------------------------
Satellite U200 PLUA0 Europe, Middle East, Africa
------------------------------ ---------- ---------------------------
Tecra A2 PTA20 USA, Canada, Europe, Middle
East, Africa, Australia
------------------------------ ---------- ---------------------------
Tecra A3X PTA3X Canada, Europe, Middle
East, Africa, Australia
------------------------------ ---------- ---------------------------
USA, Canada, Europe, Middle
Tecra M3 PTM30 East, Africa, China, South
Korea, Australia, Japan,
Singapore, etc.,
------------------------------ ---------- ---------------------------
USA, Canada, Europe, Middle
Tecra M4 PTM40 East, Africa, China, South
Korea, Australia,
Singapore, etc.
------------------------------ ---------- ---------------------------
PTM50 USA, Europe, Middle East,
Africa, Singapore, etc.
---------- ---------------------------
Tecra M5 USA, Canada, Europe, Middle
PTM51 East, Africa, China, South
Korea, Australia,
Singapore, etc.,
------------------------------ ---------- ---------------------------
Tecra M6 PTM60 USA
------------------------------ ---------- ---------------------------
Tecra S3 PTS30 USA, Canada, Europe, Middle
East, Africa, Australia
------------------------------ ---------- ---------------------------
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