BMC Software (NYSE:BMC) today extended its leadership in Business
Service Management (BSM) again with new and enhanced BSM solutions for
IT Operations. A BMC customer who implemented these solutions reported
a 66 percent reduction in downtime, equating to at least USD 4 million
per year in savings.
Designed to address the biggest culprit in customer
dissatisfaction and defection - inefficient and inadequate problem
detection, isolation and resolution - BMC's new, comprehensive
offerings deliver unparalleled time-to-value for IT Operations in the
crucial areas of infrastructure, application, capacity, and
transaction management.
BMC's BSM solutions for IT Operations feature out-of-the-box
integration that addresses the key priorities of service
responsiveness, service quality and service cost. With BSM for IT
Operations, BSM applications fit together in an event management
workflow to identify IT problems; determine their priority; and tell
IT operations what it needs to address and fix them - all before the
end user picks up the phone to call the service desk.
Why is this important? Swift problem resolution allows IT to
alleviate pain before it is felt by the business or its customers.
"With more than 15,000 associates across 90 countries, we needed a
solution that could monitor applications worldwide while also
providing visibility at a local level, ensuring everyone on the team
has a comprehensive view of what they are responsible for," said
Denise Teeter, Team Lead for Monitoring and Unix Services within IT
Global Operations at Diebold, Incorporated. "With the help of BMC's
solutions, we can better equip our team members around the world to
proactively manage their business activities, minimizing
administration tasks, which in turn assists IT to better serve our
customers."
BMC gives IT Operations a single view to manage transaction,
capacity, and performance management data for physical and virtual
infrastructures. By identifying issues and their potential impact
sooner and proactively moving to resolve them based on business
criticality, BMC's solution greatly reduces the number of service desk
calls while increasing service quality.
"Companies are tired of spending so much of their budget to just
keep things running 'as is'. They are looking for BSM solutions that
are pre-integrated, easy to implement and provide immediate cost
savings and business benefits," said Jim Grant, senior vice president
and general manager of BMC's Enterprise Service Management business
unit. "HP, IBM and CA are still offering a completely fragmented array
of products that don't resolve this critical business need. With BMC's
comprehensive BSM solutions for IT Operations, applications
automatically link and work together as pre-integrated components are
deployed."
BMC's BSM solutions for IT Operations support infrastructure,
application, capacity, and transaction management through a
comprehensive offering of new and expanded products. These products
directly integrate with BMC's industry-leading CMDB and map to the IT
Infrastructure Library(R) (ITIL(R)). The new products included in the
offering are:
-- BMC Transaction Management Root Cause Analysis
-- BMC Performance Assurance / Performance Exception Detector
-- CMDB support: BMC Performance Manager, BMC Performance
Assurance
The offering also includes new releases of the following BMC
solutions:
-- BMC Performance Manager
-- BMC Performance Assurance
-- BMC Transaction Management Application Response Time
-- BMC Event Manager
-- BMC Service Level Management
-- BMC Service Impact Manager
About BMC Software
BMC Software is a leading global provider of enterprise management
solutions that empower companies to manage their IT infrastructure
from a business perspective. Delivering Business Service Management,
BMC solutions span enterprise systems, applications, databases and
service management. For the four fiscal quarters ended December 31,
2006, BMC revenue was approximately USD 1.57 billion. For more
information, visit www.bmc.com.
(C) Copyright 2007 BMC Software, Inc.
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ITIL is a registered trademark, and a registered community
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