Telenor Satellite Services, a subsidiary of Telenor of Norway
(Oslo Stock Exchange: TEL and NASDAQ: TELN), today confirmed that it
is extending Iridium Satellite's "Network Quality Guarantee" program
to its global distribution network of service providers.
The offer applies to Telenor service providers and customers using
Iridium services and who meet the program qualifications developed by
Iridium Satellite.
Under the terms of Iridium's recently announced program, Iridium
will work through Telenor to credit up to 100 minutes of airtime and
three months of free subscription fees, if the Iridium network fails
to complete properly initiated voice calls from customers' new Iridium
handsets.
"We are pleased to have Telenor participate in our Network Quality
Guarantee program," said Greg Ewert, executive vice president of
Iridium Satellite. "It is only through the strength of our partners'
customer service that Iridium is able to truly implement such a
powerful program. Telenor is a valued Iridium partner and we
appreciate the excellent support the company provides to Iridium
customers."
"Telenor Satellite Services is committed to offer reliable,
high-quality services to its global network of distribution partners
and their customers," said Anders Kallerud, executive vice president
for Channel Sales for Telenor Satellite Services. "Iridium's Network
Quality Guarantee is tangible proof of both Iridium's and Telenor's
commitment to this high standard of service."
The Iridium Network Quality Guarantee began on February 15, 2007,
and is valid for new customers using Iridium handheld satellite
phones. If a customer is dissatisfied with the quality of Iridium's
network service within the first 90 days of service activation, the
customer may submit a claim through their participating Telenor
Satellite Services provider. Iridium will work with Telenor to ensure
issues are not related to user error or improper usage, and, if
possible, will provide assistance to remediate any problems to the
customer's satisfaction. If the claim is deemed valid, Iridium will
promptly issue the customer credits through Telenor Satellite
Services.
Telenor Satellite Services is one of Iridium's largest global
providers in total airtime sales.
