FrontRange Solutions(TM), a global market leader in IT Service
Management, Customer Relationship Management (CRM), and Voice
applications for the mid-market and Distributed Enterprise, has signed
an agreement to acquire enteo Software, Inc., a developer of
market-leading PC Lifecycle Management & Citrix Management solutions
(www.enteo.com). Based in Germany, enteo is a recognized leader of
Asset Management solutions and has more than 1,200 customers and 200
partners globally. enteo's product offerings include solutions for
Patch Management, software distribution for Operating Systems and
applications, License Management and Compliance, and Configuration
Management. With solutions from enteo, businesses can easily manage
and service network-based endpoints - from mobile devices, laptops and
desktops to servers and storage assets.
Michael McCloskey, CEO of FrontRange, stated: "The combined
offerings of FrontRange and enteo will provide customers with the
ability to integrate world class Service Management with PC Lifecycle
and Remediation management solutions, thereby increasing
infrastructure availability and value to the business."
The FrontRange HEAT(R) help desk and IT Service Management (ITSM)
enterprise products are industry-recognized market-leading solutions
with more than 8,000 customers and 300 partners in 24 countries. By
acquiring enteo Software, FrontRange expands its global footprint in
the IT business software market. enteo's industry-leading solutions
offer capabilities including Patch Management, Remediation, License
Management and software distribution solutions; the combination of
FrontRange and enteo will provide customers with end-to-end IT service
management and lifecycle management solutions based on best practice
frameworks, such as the ITIL methodology and key corporate initiatives
including Sarbanes Oxley.
Stephan Glathe, CEO for enteo Software, said, "PC configuration
and remediation can provide synergies to IT service management for a
more comprehensive service and asset solution. IT organizations
thinking strategically about future business needs are looking for
more complete solutions with the right value proposition. It's all
about doing more with less by optimizing the lifecycle of assets while
delivering better service."
"Leading service and support organizations are seeking to align
their strategy and toolsets for IT service desk and PC lifecycle
configuration management," said Kevin J. Smith, Vice President of
Products for FrontRange. "Bringing these critical applications
together can empower infrastructure management and service teams, with
benefits including more proactive IT and customer service and an
increase in first-contact resolution rates. This leads to many
benefits for IT and the business, including higher end-user
satisfaction and lower support costs."
"Companies are challenged with delivering business value despite
constant pressures to manage increasing IT complexity at the lowest
cost possible," said McCloskey. "This combination does just that by
merging the remediation capabilities of enteo including Patch,
Software Distribution, Licensing and Monitoring together with our
proven Service Management, CMDB, and Inventory Management and
Discovery solutions. The synergies of FrontRange and Enteo accelerate
the continued execution of our strategy to deliver enterprise-class
solutions with fast time to benefit, low TCO, and high customer
value."
"FrontRange will allow enteo to realize its goal of bringing our
Lifecycle Management solutions to the global market. With our combined
products, we have a unique ability to provide innovative solutions to
our customers. I am excited that we will continue to play a major role
and driving force as the competency center for executing the asset
management strategy of FrontRange," said Glathe.
John Ragsdale, Vice President of Research for the Service &
Support Professionals Association said, "As service management tools
mature, offering 'best of breed' capabilities for license and asset
lifecycle management becomes core to service management. With more
emphasis by CIO's on cross-enterprise integration, the ability to
manage workflow across the enterprise, including unlimited integration
points, will further drive effectiveness and productivity of frontline
service teams."
Continued McCloskey: "We are excited about enteo and believe that
this will help us achieve our goal of building the market leader.
enteo will play a large role in our future plans, and I look forward
to working with Stephan and the enteo team on driving our strategy
forward."
About enteo Software
enteo (www.enteo.com) offers one of the most extensive product
portfolios in this market segment and specializes in software
assignment and installation, hardware and software inventory, and
remote control of PCs. The entire IT lifecycle is covered.
enteo Software solutions make it possible to manage desktops,
laptops and servers. enteo Software is the only manufacturer of
software and configuration management solutions to support both
Windows fat clients and Citrix Presentation Servers(TM).
enteo Software is an international company, headquartered in
Germany with offices in Europe and the USA. It maintains a global
service and sales network of qualified partner companies.
enteo Software solutions are proven to reduce operating costs and
deliver a quick return on investment. The use of the latest security
technology ensures networks are protected effectively against both
internal and external threats. The software is highly scalable and
adaptable, making it ideal for expanding businesses.
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions
used by more than 130,000 companies and over 1.7 million seats
worldwide to manage a wide variety of business relationships and
provide exceptional service. FrontRange product families are designed
to optimize customer investment by their interoperability,
specifically for mid market, small-to-medium-enterprise (SME) and
distributed enterprise organizations.
Solution families are defined by three customer-centric market
areas: Customer Relationship Management (CRM) including GoldMine(R);
IT Service Management including the HEAT(R), ITSM and Infrastructure
Management product lines; and Communication Interaction Management,
including IP Office, GoldMine(R) IP Voice Suite and IP Contact Center.
This comprehensive product set provides a unique customer service and
support scenario, unrivaled in the market today.
Customers representing 44 percent of the Fortune 100 and 76
percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential
Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya,
Bechtel Corp, Bank of America, and Turner News Network. For more
information, call (800) 776-7889 or visit www.frontrange.com.
GoldMine, HEAT and other FrontRange Solutions products, brands and
trademarks are property of FrontRange Solutions USA Inc. and/or its
affiliates in the United States and/or other countries. Other
products, brands and trademarks are property of their respective
owners/companies.
