Nipuna Services Ltd., Satyam's BPO subsidiary and the world's
first eSCM capability level 4 service provider, has become the first
Indian Business Process Outsourcing (BPO) company to win the
prestigious Rajiv Gandhi National Quality Award (RGNQA). The award is
the highest recognition Indian companies can receive for quality and
organizational excellence. Nipuna was honored for its work in the
"Large-Scale Service Industry" category in 2006.
The Bureau of Indian Standards instituted the Rajiv Gandhi
National Quality Award in 1991 to recognize leaders in the
country-wide movement toward exceptional quality. The honor is on par
with the Malcolm Baldridge National Quality Award for companies in the
United States, the Deming Prize for Japanese organizations, and the
European Quality Award.
The Bureau considered the following ten parameters when assessing
Nipuna's delivery center here: leadership, policies, objectives and
strategies, human resource management, resources, processes,
customer-focused results, employee satisfaction, impact on environment
and society, and business results.
"Winning this award is a significant achievement for Nipuna. In
many ways, it validates our resolute commitment to world-class quality
and process standards," said Venkatesh Roddam, Nipuna's chief
executive officer. "The Rajiv Gandhi National Quality Award confirms
the fact that our eSCM level 4 certified process methodologies and
quality practices are of the highest standards, and that they provide
consistent, world-class results and benefits to our esteemed clients."
Nipuna has been honored for its process excellence by other
organizations, too. Recently, the IT Services Qualification Center
(ITsqc) at Carnegie Mellon University in Pittsburgh recognized the
organization as the world's first eSCM capability level 4 service
provider.
For more information on Nipuna, please visit
http://www.nipunaservices.com
