VoiceObjects Powers New Deutsche Telekom Voice Portal; VoiceObjects Server and Analyzer Increase Customer Satisfaction and Create Substantial Savings for Broadband and Fixed Wireless Unit

VoiceObjects, Inc. announced today that Deutsche
Telekom's broadband and fixed network business unit, T-Com, has
deployed an 800-port voice portal for T-Com customers. The voice
portal was deployed on Voice Web Portal, the T-Com managed services
environment that is powered by VoiceObjects' flagship product,
VoiceObjects Server. The voice portal intelligently routes customer
calls to appropriate call center agents and provides other customer
service functions, such as DSL availability screening. Currently,
T-Com's voice portal serves up to 200,000 calls per day, and efforts
are already underway to expand the system to serve as many as 1,500
concurrent calls and up to 300,000 calls per day.
VoiceObjects enables T-Com to create, test, and deploy phone
applications rapidly and easily, and VoiceObjects' phone application
execution environment enables T-Com's phone applications to be easily
administered, analyzed, and optimized. VoiceObjects Server's hot
(re)deployment and instant rollback capabilities will make it easy for
T-Com to implement these enhancements and to systematically follow a
voice portal strategy roadmap. VoiceObjects Server also provides T-Com
with server cluster management, load balancing, guaranteed high
availability, and similar functionality.
T-Com also used VoiceObjects' Analyzer's drill-down analytics to
improve the voice portal's call flows, resulting in increased customer
satisfaction.
"VoiceObjects' Server and Analyzer are a powerful combination in
sophisticated deployments like the one at T-Com," said Michael Codini,
chief technology officer, VoiceObjects. "Analyzer's drill-down
analytics enables organizations to optimize and enhance their
applications continually, and VoiceObjects Server's application
execution environment enables on-the-fly changes to live applications
without re-compiling or re-launching. This capability is unique in the
marketplace and is the key to driving customer adoption and increasing
customer satisfaction, for both carriers and enterprises."

Quantifiable Business Benefits

The VoiceObjects-powered system has significantly reduced the
number of customer calls that are routed to the wrong agent, creating
substantial savings. Since its deployment, the voice portal has routed
95% of incoming customer calls to the appropriate agent on the first
try, freeing agents to serve customers and increasing customer
satisfaction. Also, the number of prank calls has decreased by
approximately 75%, resulting in further savings. Finally,
VoiceObjects' productized media platform drivers have enabled T-Com to
leverage its existing Genesys CTI and call routing software and its
Nuance ASR software, which has also resulted in significant cost
savings.

About VoiceObjects

VoiceObjects is the phone application server company. VoiceObjects
works with carriers and enterprises around the world to deliver a
personalized customer service experience to more than 500 million
callers every year. VoiceObjects Server, the company's flagship
product, supports phone-based applications at more than fifty leading
companies, including Adobe, T-Mobile and Volkswagen Financial
Services. VoiceObjects is privately held and headquartered in San
Mateo, Calif. For more information, please contact (650) 288-0299 or
visit www.voiceobjects.com.