Polystar Unveils New Customer Experience Management Concept""TheUltimate Solution

Polystar is proud to announce the launch of its Customer Experience Management concept"”The Ultimate Solution"”and will showcase it at the currently held "NXTcomm" and "Communicasia" tradeshows.

In times of saturated markets and a sharply competitive landscape, telecom companies are increasingly looking to differentiate themselves, and this is where The Ultimate Solution comes into play. Polystar defines TRUE Customer Experience Management as a customer–centric visualisation of network–provided services and user data down to individual subscribers.

"Our solution does not just give the operator a visual representation of what the customers experience is, The Ultimate Solution provides detailed analysis of customer trends and actions that enables the operator to tailor services and products to specific customers," said Mikael Grill, Polystar Group CEO. "This approach ensures customer retention and increased ARPU at the same time. This is in addition to the functionality normally associated with CEM."

"Visualising True Customer Experience".

Jupiter is an integral component of the Ultimate Solution that enables operators to establish this essential customer–centric business strategy. It helps bridging the gap between network information and True Customer Experience Management; the end result being customer loyalty and hence company profitability, effectiveness, growth and superior financial performance.

Furthermore, MediaProbe"”another Ultimate Solution component"”has the capability to accurately receive, aggregate, and sort terabits of real–time data and present, on a per–user basis, the desired and required information. For the first time ever, operators can obtain 100% of the network´s user data in real–time. This ensures an insight into the service–quality the customers are experiencing, along with providing "˜customer intelligence´ regarding what the customers are doing and what they are likely to buy, and so increasing the likelihood of increased ARPU.

Learn more about Polystar Customer Experience Management (CEM) Ultimate Solution by visiting our campaign web site www.ultimatesolution.eu.

About Polystar:

Polystar is a leading telecommunications supplier, based in Stockholm, Sweden, providing world–class Customer Experience Management (CEM) and Service Assurance solutions to leading telecom operators and service providers world–wide. Polystar delivers solutions that provide real–time visibility into the reality of operators´ network quality and their customers experience. Polystar empowers network operators"”be it for legacy fixed and mobile networks or for new LTE/IMS technologies"”to make business–critical decisions with speed and accuracy.