Performance-boosting S&OP remedy for Acraf-Angelini from Oliver Wight

Italian pharmaceutical and healthcare product manufacturer

Acraf-Angelini, has seen a step-change in its operations thanks to its

sales & operations planning project with Oliver

Wight. The company has achieved Class A performance, and

boosted efficiency and service levels, generating savings of €2

million.
Notwithstanding the company´s general state of

good health, the new Millennium heralded fresh challenges for Acraf

Angelini as a result of changes in the market, plus the increased

complexity brought about by business acquisitions and growth in the

company´s product portfolio: back then, with

no formal sales and operations planning (S&OP) cycle in place

inefficient demand management was creating production instability and a

surge in buffer stock. Patchy communication within the company was also

affecting the morale of the workforce.
Acraf-Angelini appointed the S&OP founders, Oliver

Wight, who quickly got the commitment of the company´s

directors to organise the company around S&OP. Supply chain director

and leader of the Acraf-Angelini S&OP team, Doctor Egiziano Iencinella

says, "Oliver

Wight steered us through with a highly practical and pragmatic

approach. They got everyone thinking the same way about the business; we

became enthused with the project and that was the crucial element for us."
The effort paid off and Acraf-Angelini has now achieved Class A

certification for planning and control. Iencinella says changes within

the business have been enormous: "So far, we

estimate that process improvements and efficiencies have delivered

savings of approximately €2 million. The

results are visible in many areas across the business: manufacturing

efficiency has improved; we´ve reduced stock;

improved customer service levels (from below 75% to 95%); and introduced

new initiatives to boost purchasing performance and create a truly

continuous improvement culture throughout the company."
Established in Italy in the early 20th century

Angelini is a €1 billion turnover

international group. Its pharmaceutical products can be found in over 60

countries and the company has subsidiaries in Italy, Spain, Portugal and

Eastern Europe. Angelini´s pharmaceutical

division, based in Ancona, Italy, has one of the highest quality and

most comprehensive product ranges in the market, including prescription

medicines, over-the-counter (OTC) pharmaceuticals, herbal and natural

remedies, along with disinfectant and first-aid products. Acraf Angelini

is one of the top five companies of this type in Italy, turning over €300

million and employing 1,150.
So successful has this S&OP implementation been that it is now being

rolled out to other business units in Angelini´s

pharmaceutical division, starting with Spain and Portugal.
About Oliver Wight
Oliver Wight are leading business improvement specialists which educate

coach and mentor people to lead and sustain change on the journey to

business excellence and outstanding business performance. The largest

world-wide consultancy of its type, Oliver Wight has offices throughout

Europe, in North and South America and the Asia/Pacific Region.