☰

Quality of Service: in 2007, Aeroports De Paris Reduced Airport Security Wait Times


    In 2007, Aeroports de Paris (Paris:ADP) (Pink Sheets:AEOPF)
    improved fluidity at security checks. 96% passengers went through
    security checks in less than 10 minutes (compared with 94% in 2006).
    This result was achieved despite the rules restricting the carriage of
    liquids implemented since 6 November 2006 *.

    Aeroports de Paris goes beyond the objective to upgrade the
    quality of service which was set in the services referential of the
    French Airports Union (UAF). The objective aimed at less than 10
    minutes of airport security wait time for 80% of passengers.

    According to the conclusions of the annual** survey conducted by
    TNS SOFRES among departing passengers:

    -- The wait time at security checkpoints appears as globally
    satisfactory for more than 8 out of 10 passengers.

    -- More than 9 out of 10 passengers feel secure at the airport.

    -- 7 passengers out of 10 are satisfied with the information
    regarding security measures.

    These results are a direct consequence of the investments made at
    Paris-Orly and Paris-Charles de Gaulle airports:

    -- Aeroports de Paris has revamped the security checkpoints of
    the international area at Orly Sud and Halls 1 and 2 at Orly
    Ouest.

    -- In Terminal 2 E at Paris-Charles de Gaulle, Aeroports de Paris
    has integrated, from the design stage of La Galerie
    Parisienne, a large security check area of 18 security
    checkpoints. In Terminal 1, the security check areas are
    upgraded along with the rehabilitation of the boarding
    satellites.

    -- Moreover, the security checkpoint areas have been redesigned.
    The tables on which passengers lay down their hand luggage for
    inspection have been lengthened. They can now accommodate up
    to 9 passengers simultaneously. Lanes specially designed for
    people with reduced mobility will progressively be available
    in all the terminals.

    Reinforced teams, a new information system:

    Further to the new security measures imposed by the European
    commission in November 2006, Aeroports de Paris immediately reinforced
    the existing staff at security checkpoints in order to inform and
    assist passengers.

    In parallel, Aeroports de Paris launched an important information
    campaign: 2,000 posters displayed in the public area and in the duty
    free shops, 300, 000 flyers distributed at information desks, dynamic
    screens listing the objects forbidden on board, and films on AEO
    (airport television) screens.

    Innovative improvements :

    In 2007, further to ergonomic studies, Aeroports de Paris
    implemented innovative systems such as, for example:

    -- At Orly Ouest, passengers go naturally towards the shortest
    queues thanks to an optimized barrier system which allows a
    capacity gain of 25%.

    -- In Terminal 2 E at Paris-Charles de Gaulle, hostesses and an
    electronic display system guide passengers towards color-coded
    queues: red for passengers in a rush, orange for passagers on
    time and yellow for passengers in advance.

    -- In Terminal 2 F at Paris-Charles de Gaulle, the "Anata" system
    informs passengers about the wait times at security
    checkpoints in real time.

    ACCES n.1, a program which permits a fast pass through security
    checks for some passengers

    In order to improve punctuality of flights and fluidity in the
    terminals in peak periods, fast tracks have been created for some
    priority passengers selected by airlines. The concerned passengers are
    welcomed at the check-in desks and taken through border and security
    checks through a dedicated fast track called "ACCES n.1".

    This system is available in terminals 2A, 2C, 2D, 2E and 2F at
    Paris - Charles de Gaulle airport. It will be progressively extended
    to the other terminals.

    *Reminder of the security measures implemented since 6 November
    2006: It is recommended to put all liquid products, creams, gels,
    pastes and aerosols in hold baggage.

    These products can nevertheless be taken on board of aircraft if
    they don´t exceed 100ml maximum and if they are placed in a resealable
    transparent plastic bag of one litre maximum (20cmx20cm). These bags
    are available in Relay shops at the airport (0.10 cents).

    All liquid products purchased in duty-free shops are authorized on
    board, whatever their content.

    **Annual survey on the perception of security checkpoints,
    conducted between June 21 and

    July 5 2007 by TNS SOFRES, among all passengers going through
    security checkpoints in each of the ten terminals of Aeroports de
    Paris.

    www.aeroportsdeparis.fr

    Aeroports de Paris builds, develops and manages airports including
    Paris-Orly, Paris-Charles de Gaulle and Paris-Le Bourget. Aeroports de
    Paris is Europe´s second-largest airport services group in terms of
    airport revenues and the European leader for cargo and mail. Aeroports
    de Paris accommodates nearly 460 airlines, including the main
    companies in the air transport industry.

    With an exceptional geographic location and a major trading area,
    the Group is pursuing its strategy of modernizing its terminal
    facilities and upgrading the quality of services, and also intends to
    develop its retail and real estate business. In 2007, Aeroports de
    Paris Group had revenues of EUR 2,292.4 million and handled 86.4
    million passengers.