Empresas y finanzas

Fair Isaac and Adeptra Partner to Help Lenders Fight Fraud Faster and Improve Collections Services



    Fair Isaac Corporation (NYSE:FIC), the leading provider of
    analytics and decision management technology, and Adeptra Inc., the
    top global provider of automated contact and resolution services for
    consumer credit and risk management, today announced at Fair Isaac´s
    2008 European InterACT customer conference a strategic partnership to
    integrate Adeptra´s auto-resolution technology with Fair Isaac´s
    industry-leading decision management solutions for fraud detection and
    collections.

    The combined technology enables financial services clients to
    fully automate and streamline their customer contact capabilities,
    from reaching and engaging the individual customer to resolving
    transactions via multiple contact channels including voice, email, SMS
    (Short Message Service), fax, and pagers. By better managing important
    interactions with customers, lenders can now catch more fraud faster
    and improve collection service levels from over-limit to recovery,
    while significantly reducing costs associated with their customer
    contact center operations.

    As an integral part of Fair Isaac´s Falcon(R) Fraud Manager for
    payment card fraud detection, Adeptra´s auto-resolution services will
    allow card issuers to automatically contact cardholders regarding
    suspicious transactions identified by the system´s proven neural
    network models and other predictive technologies. If the transaction
    is genuine, the integrated solution will capture the cardholder´s
    verification; if it is not, the issuer can take immediate action to
    stop the fraudulent transaction and prevent further losses.
    Transaction results are fed back into the solution to dynamically
    update strategies.

    "The most successful lenders are challenging fraud risk management
    and collection conventions, and leveraging analytics and interactive
    automation technology more than ever before," said David Lightfoot,
    vice president, Product Management, at Fair Isaac. "Adeptra´s
    market-leading services complement our fraud and collections
    offerings. They offer our clients an efficient and effective way of
    managing time-sensitive and vital interactions with their customers
    while benefiting from extensive process and operational cost savings."

    Deployed in combination with Fair Isaac´s Debt Manager(TM)
    workflow solution for collections and recovery, the solution
    eliminates capacity problems and allows issuers to contact customers
    sooner in the debt cycle, reducing the cost of provisioning and
    increasing customer satisfaction and payments collected. Fair Isaac
    analytics drive the contact strategies that find the best channel and
    time for each debtor, and rules-based technology helps manage the
    contact. For example, the solution can send an automatic payment
    reminder to a good customer, take payments via the phone, or put
    high-risk customers in contact with a live agent.

    "Adeptra is well-known in the financial services industry for
    helping companies use technology applications to realize greater
    return on investment, increase revenues, and enhance productivity for
    their operations," said Lou Venezia, CEO at Adeptra. "Our partnership
    with Fair Isaac is a win for both companies and provides our shared
    clients with an immediate advantage - best-in-class technologies
    seamlessly integrated to help them take their fraud and collections
    operations to the next level."

    The combined service from Fair Isaac and Adeptra is available
    immediately to Fair Isaac customers as part of Fair Isaac´s fraud and
    collection solutions. The partnership takes advantage of standard
    application programming interfaces between the companies´ data systems
    and applications for fast and easy implementation.

    About Fair Isaac

    Fair Isaac Corporation (NYSE:FIC) combines trusted advice,
    world-class analytics and innovative applications to help businesses
    make smarter decisions. Fair Isaac´s solutions and technologies for
    Enterprise Decision Management turn strategy into action and elevate
    business performance by giving organizations the power to automate
    more decisions, improve the quality of their decisions, and connect
    decisions across their business. Clients in 80 countries work with
    Fair Isaac to increase customer loyalty and profitability, cut fraud
    losses, manage credit risk, meet regulatory and competitive demands,
    and rapidly build market share. Fair Isaac also helps millions of
    individuals manage their credit health through the www.myFICO.com
    website. Learn more about Fair Isaac at www.fairisaac.com.

    About Adeptra

    Adeptra is No. 1 in Auto-resolution - virtual contact center
    solutions that far exceed traditional auto-dialer applications by
    providing three times the reach, engaging customers in a personalized
    dialogue, and resolving issues, without the need for contact center
    staff. Whereas most customer support is accomplished through a
    "request and respond" model, Adeptra´s Auto-resolution Services(TM)
    are the next generation in two-way voice and alerting solutions; they
    proactively reach out and deliver time-sensitive customer
    communication via voice, fax, pagers, text messaging and email.
    Adeptra´s applications are fully integrated, industry-specific
    solutions for business processes such as fraud detection, collections
    and marketing.

    Adeptra´s clients include six of the top 10 financial institutions
    in the US and seven of the top 10 in the UK. Established in 1996, the
    company is privately held and investors include ABS Ventures,
    Barclays, Advent and ACT. Adeptra operates from offices in
    Connecticut, USA, and Reading, UK. For more information, visit
    www.adeptra.com.

    Fair Isaac Statement Concerning Forward-Looking Information

    Except for historical information contained herein, the statements
    contained in this press release that relate to Fair Isaac, including
    statements regarding its Falcon(R) Fraud Manager and Debt Manager(TM)
    product offerings and the benefits to be derived from these offerings,
    and the relationship described herein, are forward-looking statements
    within the meaning of the "safe harbor" provisions of the Private
    Securities Litigation Reform Act of 1995. These forward-looking
    statements are subject to risks and uncertainties that may cause
    actual results to differ materially, including any unforeseen
    technical difficulties related to the implementation, use and
    functionality of the offerings, the risks that customers will not
    perceive material benefits from the offerings, failure of the products
    to deliver the expected results, the possibility of errors or defects
    in the offerings, regulatory changes applicable to the use of consumer
    credit and other data, and other risks described from time to time in
    Fair Isaac´s SEC reports, including its Annual Report on Form 10-K for
    the year ended September 30, 2007, and its quarterly report on Form
    10-Q for the period ended December 31, 2007. Forward-looking
    statements should be considered with caution. If any of these risks or
    uncertainties materializes or any of these assumptions proves
    incorrect, Fair Isaac´s results could differ materially from Fair
    Isaac´s expectations in these statements. Fair Isaac disclaims any
    intent or obligation to update these forward-looking statements.

    Fair Isaac, Falcon and Debt Manager are trademarks or registered
    trademarks of Fair Isaac Corporation, in the United States and/or in
    other countries. Other product and company names herein may be
    trademarks of their respective owners.