Printronix Offers Direct Support for InfoPrint Industrial Solutions Products

Printronix, Inc., the worldwide leader in business-critical printing solutions, today announced it is offering their comprehensive range of printers, consumables, services and support to meet the continuing customer needs for InfoPrint Industrial products effective immediately. This move comes as InfoPrint Solutions, a division of Ricoh Product Print Solutions LLC, ended the sale and marketing of its industrial printers effective December 30, 2011 to focus on high volume publishing print systems.

"Printronix has supplied more than 100,000 industrial printers to InfoPrint customers over the past two decades as the exclusive OEM supplier for all InfoPrint thermal and line matrix printers," said Mark Edwards, senior vice president of global sales and marketing. "InfoPrint customers and partners will receive equal or higher levels of quality and reliability with the Printronix branded products, which are 100% compatible with InfoPrint offerings, including IPDS, which provides an attachment-independent interface for controlling and managing all points addressable (APA) printers."

Printronix provides a complete solution for InfoPrint Solutions customers, including a full line of printers, consumables and service offerings through the existing InfoPrint Channel Partner network which fully ensures uninterrupted customer support. InfoPrint end users can tap into the full product range offered by Printronix and its Channel Partners, who are trained and have the full backing of the Printronix global technical support team to ensure top tier customer support.

"Printronix continues to invest heavily in its reliable industrial print products, so InfoPrint customers can be confident that they will have continued support for these business-critical assets and services well into the future," continued Edwards.

Printronix has designed a range of offerings that bundle printers and on-site service solutions to provide a seamless transition for EMEA customers familiar with InfoPrint products. For example, each printer is available with one, two or three total years of service and each new printer will come with on-site next business day support. This includes travel, labor and Printronix original OEM parts to ensure these business critical printers continue to perform at optimal levels.

In addition, to these bundled service offerings, Printronix offers competitive rates on non-Printronix products to enable a single service solution for the total customer´s environment.

Printronix is dedicated to providing a comprehensive array of products, services, support and consumables to ensure a smooth and successful transition for their partners and customers.

For further information about the bundling programme, end users can contact their Channel Partner or their local Printronix Sales Office or visit http://printronix.com/InfoPrintSupport.

About Printronix

Printronix is a leader in business-critical printing solutions, offering the most-trusted selection of ultra-reliable printers, services, supplies and parts for environments demanding top reliability and low printing costs. The company offers the two most-trusted brand names in industrial, back office and supply chain printing, Printronix and TallyGenicom, known throughout manufacturing, distribution, retail, banking, healthcare, government and other enterprises across the globe. The combined brand portfolios include the highest-quality line matrix, thermal and RFID printers, and service management solutions. Printronix was founded in 1974 and is headquartered in Irvine, Calif. For additional information, visit Printronix.com, Twitter or Facebook.