France Telecom Selects Telcordia for Service Quality Analysis



    With more than 100 million mobile customers throughout Europe, the
    France Telecom Group operates in some of the world's most competitive
    markets. To increase revenue, reduce churn and maintain its
    competitive edge, France Telecom has selected Telcordia Technologies
    as its preferred vendor for service quality analysis. Orange UK is the
    first France Telecom property to deploy Telcordia(R) Service Director,
    which analyzes disparate network and operational data to present a
    consolidated view of service degradations and their impact on
    customers. This capability will help Orange UK improve customer
    satisfaction by continually monitoring user experiences and taking
    pre-emptive action to correct problems before they become noticeable
    to customers.

    Orange UK's deployment of Service Director, which is part of the
    Telcordia Service Management Suite, builds on its existing, highly
    successful relationship with Telcordia

    "Operators worldwide turn to Telcordia when they need innovative,
    robust and flexible solutions that address today's biggest
    challenges," said Michael Anderson, president of Global Solutions for
    Telcordia. "One of those challenges is service management and
    Telcordia Service Director gives savvy operators the ability to
    harness the power of service management to increase revenue, reduce
    churn and strengthen their competitive edge. With Service Director's
    end-to-end view of and control over services, operators can continue
    to put customers first by ensuring consistently high quality of
    service for popular applications such as mobile TV and e-mail, as well
    as fixed-mobile services."

    Telcordia's leadership in the customer service assurance (CSA)
    space has been recognized by a variety of independent analyst firms.
    In June 2007, Telcordia was named the 2006 Stratecast Global Customer
    Service Assurance Market Leader, which recognizes the company that has
    achieved the highest level of revenue in the CSA space. In response to
    current market priorities, the focus of this leadership has been the
    service management aspects of service assurance.

    The Telcordia Service Management Suite is a comprehensive solution
    that enables mobile operators to maximize their customers' service
    experience from the network core to the device, offering a key
    competitive differentiator that helps drive customer loyalty and
    increase service usage. The suite consists of the newly launched
    Telcordia(R) Device Director, a unique service assurance solution that
    analyses and reports actual device usage, configuration and
    performance, as a logical extension of its market-leading network
    service assurance solution, Telcordia Service Director.

    More information on the Telcordia Service Management Suite,
    Telcordia Device Director and Telcordia Service Director can be found
    at www.telcordia.com/portfolios/service_management/index.html. General
    information about Telcordia can be found at www.telcordia.com.

    About Telcordia

    Telcordia Technologies, Inc. is a leading global provider of
    telecommunications network software and services for IP, wireline,
    wireless, and cable. As the industry continuously evolves, Telcordia
    has the experience and reach to deliver the critical elements of
    success to help communication providers worldwide deploy innovative
    and profitable new services via any network or device while helping
    carriers aggressively reduce costs and grow revenues. Telcordia is
    headquartered in Piscataway, N.J., with offices throughout North
    America, Europe, Asia, Central and Latin America. (www.telcordia.com)