Oblicore Guarantee(TM) Raises the Bar for Integrated Service Level Management with Oracle´s Siebel CRM

Oblicore today announced that it

will showcase a solution that leverages Oracle´s

Siebel CRM to deliver advanced Service

Level Management capabilities at the upcoming TM Forum Management

World in Nice, France on May 19-22, 2008. A member of the Oracle

PartnerNetwork, Oblicore has integrated Oblicore Guarantee to Oracle´s

Siebel CRM. The combination of the two solutions helps enable users to:

Define and manage contractual service level agreements based on

industry best practice;

Associate service requests and events with corresponding service level

commitments; and

Proactively track the status and overall performance of services.

"We are pleased to team with Oblicore to

deliver superior customer service to the communications industry," said David Sharpley, vice president of product marketing and channels

Oracle Communications. "Our relationship with

Oblicore will help service providers to seamlessly manage the customer

lifecycle from end to end for enhanced customer experiences and

retention."
Oblicore

Guaranteeâ„¢ helps companies define a standard

catalog of available services (in terms of Service Levels / KPI´s)

proactively monitor performance against the service level agreement, as

well as automate service level agreement reporting between the service

provider and their customers. The result is a dramatic improvement in

service delivery, which simultaneously improves both customer

satisfaction and productivity.
Oracle´s Siebel Customer Relationship Management (CRM) enables

organizations to transform the customer experience. With solutions

tailored to more than 20 industries, Siebel CRM delivers: comprehensive

CRM capabilities, tailored industry solutions, role-based customer

intelligence and pre-built integration.
"Oracle´s leading

position in customer relationship management will enable our joint

Telecom customers to solve customer management end-to-end problems with

the inclusion of service

level management," says Michael

Carabetta, CEO Oblicore. "We are excited to

be working with Oracle to enhance the core capabilities of Oblicore

Guaranteeâ„¢ and Siebel CRM.
The combined solution will be showcased at the upcoming TM

Forum Management World in Nice, France. Please see the solution

displayed at booth number 70 on level 2 of the Management World Expo

Hall. Representatives from both companies will be available to answer

questions on the integrated solution.
About the Oracle® PartnerNetwork
Oracle PartnerNetwork is a global business network of more than 19,500

companies who deliver innovative software solutions based on Oracle

software. Through access to Oracle´s premier

products, education, technical services, marketing and sales support

the Oracle PartnerNetwork program provides partners with the resources

they need to be successful in today´s global

economy. Oracle partners are able to offer their customers leading-edge

solutions backed by Oracle´s position as the

world´s largest enterprise software company. Partners who are able to

demonstrate superior product knowledge, technical expertise and a

commitment to doing business with Oracle qualify for the Certified

Partner levels. http://oraclepartnernetwork.oracle.com
About Oblicore
Oblicore is the leading provider of ITIL compliant SLA Management

software. Our flagship product, Oblicore Guaranteeâ„¢

automates, activates, and accelerates the monitoring, reporting, and

management of all business technology SLA´s and service delivery for

telecommunication and service providers. An enabler of business

management, Oblicore Guaranteeâ„¢ allows

organizations to understand the cost implications of service delivery

agreements "“ in real time "“ for penalties, rewards, and new opportunities. For the first time

telecommunication and service providers have complete visibility and can

proactively manage service delivery across business and technology

infrastructure from one solution.
Oblicore´s software solutions are leveraged

by both telecommunication and service providers such as Vodafone, BT

Cable & Wireless, Verizon, France Telecom/Orange Business Services

Telecom Slovenia, Belgacom and AT&T to align their organizational

performance with business objectives. Oblicore is headquartered in

Cambridge, Massachusetts, with offices across North America, Europe, and

Asia Pacific. For more information, please visit http://www.oblicore.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its

affiliates.
Keyword Tags:
service level management