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ISIS Papyrus V7 Enterprise Communication and Process Platform Enables Consolidated Service Delivery for Customer-Focused Quality and Collaboration


    ISIS Papyrus Software, the customer-focused innovator in
    enterprise communication and process solutions, released Papyrus
    Platform V7, a unique solution for business process and content
    management based on service consolidation. The latest release of the
    Papyrus Platform offers the User-Trained Agent (UTA), the first
    solution to use real-time machine learning for automated business
    process discovery and continuous process optimization and adaptation.

    "Global enterprises need to dynamically manage content and
    processes that link all systems, applications and people around the
    world effectively and efficiently," said Annemarie Pucher, CEO of ISIS
    Papyrus. "While most process applications are designed to isolate and
    dictate execution, the Papyrus Platform responds to the business need
    to access, customize, improve and deliver content in the context of
    relevant business processes and enables flexible cooperation of all
    process participants."

    The ISIS Papyrus Platform V7 provides the UTA to discover business
    processes from user interaction in days, rather than the months
    necessary with standard BPM approaches and tools. Using Complex Event
    Processing (CEP) to detect the data patterns of business processes in
    real time, the innovative UTA technology not only shortens the process
    analysis but also performs ongoing, policy-based optimization as users
    change their daily interactions with the content. Trained processes
    are fully auditable, reactive to drastic pattern changes with red
    flags for audit and controlled by easy-to-define business rule
    boundaries.

    Consolidation of Content, Process and Business Rules

    The Papyrus Platform V7 ensures version-controlled application
    lifecycle management with the WebRepository providing distributed
    infrastructure across Windows, Linux, Unix and z/OS, consolidating
    business rules, document management and case management for an
    end-to-end solution for unified inbound and outbound communication and
    process management:

    -- The Papyrus User-Trained Agent monitors the business scope or

    customer context for complex event patterns related to user

    activity, efficiently performing ´Activity Mining(TM)´ in real

    time - users train business activities for the process context

    and share role-based experience without the need for process

    analysis and encoding, while defined business rules ensure

    compliance and company policy boundaries

    -- Papyrus EYE Graphical User Interface for PC and Flash enhances

    the Papyrus WebPortal with Rich Internet Applications (RIA)

    completely defined through version-controlled components in

    the WebRepository without HTML/JavaScript or Ajax programming

    -- Activity Recorder (AR) and Natural Language Rules (NLR)

    provide the non-technical business user with the ability to

    record and reuse GUI interaction scripts and powerful business

    rules with interactive user guidance for syntax and variable

    names from the business context

    -- Papyrus Application Analyzer (APA) provides a system

    management facility for tuning distributed applications across

    many servers, with tracing for all running tasks and tools, as

    well as analysis of performance data to drill down to the

    business rule executed

    Key business benefits of the Papyrus Platform V7 for enterprise
    users, administrators and management address the tangible and
    intangible costs of delivering quality customer service processes:

    -- Enable business professionals and analysts to define business

    data models and entities

    -- Empower users to create the content and presentation for

    processes based on models

    -- Reduce costs up to 75 percent for process analysis

    implementation and deployment

    -- Provide integration with business rules engine for regulatory

    and audit compliance

    -- Shorten time to market for new products and customer services

    -- Enhance closed-loop processes for partners and vendors through

    WebPortal with RIA

    "Fragmenting the customer service requirements into ECM, CRM and
    BPM software has created serious challenges for the business managers
    responsible for improving and maintaining process quality in customer
    relationships," said Max Pucher, Chief Architect of ISIS Papyrus.
    "With the continuous process adaptation provided by the UTA in Papyrus
    Platform V7, our clients benefit from consolidated, customer-focused
    processes that increase customer satisfaction and process quality
    while retaining and increasing a healthy competitive advantage in the
    marketplace."

    About ISIS Papyrus Software:

    In 2008 ISIS Papyrus celebrates 20 years of excellence and
    customer-focused innovation, with 16 worldwide offices, 13
    subsidiaries and three development centers. More than 2,000 enterprise
    and government clients worldwide use ISIS Papyrus solutions for
    business correspondence, multi-channel output, e-mail, document
    capture and archiving. First available in 2000, the ISIS Papyrus
    Platform supports leading organizations in the finance, insurance

    healthcare and telecommunication as well as manufacturing and
    government sectors. More information about the company and its ISIS
    Papyrus Enterprise Communication and Process Platform is available
    online at http://www.isis-papyrus.com.