Empresas y finanzas

SITEL and ClientLogic Close Merger, Creating a New Global Business Process Outsourcing Leader



    ClientLogic and SITEL Corporation (NYSE:SWW), both leading global
    providers of outsourced customer support services, announced today
    that ClientLogic has completed its acquisition of SITEL Corporation by
    merger. Under the terms of the definitive agreement announced in
    October 2006, ClientLogic paid $4.25 per share in cash for all of the
    outstanding common stock of SITEL. SITEL's shareholders approved the
    acquisition on January 12, 2007.

    The combined company is headquartered in Nashville and has over
    65,000 associates across 28 countries. The combined company's revenue
    of $1.8 billion is generated by providing world-class solutions from
    on-shore, nearshore and offshore locations across 145+ facilities
    throughout North America, South America, EMEA and Asia Pacific. Dave
    Garner, formerly President and CEO of ClientLogic, is the President
    and CEO of the combined company.

    "Today's closing is an important event for our clients, associates
    and the industry," said Mr. Garner. "The combined company is one of
    the largest providers of customer care and transaction processing
    services in the Business Process Outsourcing (BPO) market. As
    companies increasingly turn to trusted BPO partners to manage their
    customer care and transaction processing needs, qualities like
    adaptability, a large menu of services, a deep bench of expertise and
    expansive geographic reach are a requirement. The new company is
    ideally positioned to meet these needs."

    Today's merger brings together two synergistic companies with a
    similar focus on serving clients' business process outsourcing needs.
    Clients will benefit from:

    -- Delivery of maximum return on customer investment by reducing
    service costs, increasing revenue per customer and increasing
    customer retention

    -- Utilization of the Right-Shore strategy, leveraging
    multi-shore facilities to serve clients from various
    locations, offering a reliable, cost-efficient and flexible
    customer management strategy

    -- Expanded capacity, a larger geographic footprint and a more
    advanced communications network, offering greater flexibility
    and choice for clients' customer service needs

    -- Additional complementary service offerings, providing the
    ability to expand and/or centralize customer care initiatives.
    The new company's offerings include: customer service,
    technical support services, sales and retention programs,
    back-office processing and receivable/collections

    -- Access to a team with deep industry domain experience across
    multiple verticals, providing clients with strategic insight
    into their business and how to best achieve measurable results

    Mr. Garner concludes, "The two companies are a great fit, sharing
    like-minded industry focus and service-oriented cultures. Moving
    forward, we will continue to provide top-quality service to all
    clients and a positive work environment for all associates. The new
    company will quickly align talent, processes and technology to achieve
    maximum client, associate and corporate success."

    About the new company

    The new company is a global Business Process Outsourcing (BPO)
    leader. Formed by the merger of ClientLogic and SITEL in January 2007,
    the new company meets clients' customer care and transaction
    processing needs through 65,000 associates in 28 countries. The new
    company provides world-class solutions from on-shore, nearshore and
    offshore locations across 145+ facilities throughout North America,
    South America, EMEA and Asia Pacific. The new company's award-winning
    services provide clients with the strategic insight, scale and
    diversity of offerings to ensure the best return on their customer
    investment. The company is privately held and majority owned by
    Canadian diversified company, Onex Corporation.